DTG Policy / FAQs
Classes: To participate in classes taught by Defensive Training Group instructors, students must be US Citizens and have no felony convictions. We train law-abiding citizens to protect their families and better their communities in the event of prolonged emergencies.
Payments: are made through PayPal's secure SSL site. When you click on the "View Cart" option on the right side of the page you will be taken to Paypal's Check Out . If at any time you want to return to DTG before checking out, all you have to do is hit the "Continue Shopping" button. You can choose to use your credit card or Paypal account. We do not have access to your credit card, debit card, or bank information. That information is SSL protected by Paypal and insured with "buyer protection", so you can shop with ease of mind.
Returns: Defensive Training Group stands behind their products. Returned goods due to manufacturing defects or a mistake on the part of Defensive Training Group, LLC. will be refunded 100%. All returns must be received no later than 10 days after the receipt of goods provided by tracking information. Any and all returns must be unused, sealed if in a sealed container, with any and all tags intact. Prior authorization of return is required. Defensive Training Group, LLC. will issue a RMA# through their email address: firstname.lastname@example.org. Without this authorization, returns will not be accepted. Exchanges are exempt from any restocking fees. Returns for any other reason than listed above are subject to a 5% restocking fee. Certain products are non-returnable, such as First Aid Items, Food, Wiggy's products and Special Orders. Ultimately we want the customer to have the product that he or she wants; we promise to work with you to obtain that goal.
Shipping is FREE to the Lower 48 states and APO's. OVER $150 Alaska and HI have a surcharge. We ship to the U.S. addresses and ALL US MILITARY APO'S, only. You will see that the cost of shipping for orders under $150 are very reasonable. We don't like paying for shipping anymore than you do : )
* Defensive Training Group, LLC. assumes no liability for the use or misuse of the products sold on this website resulting in any and all damages, injury or death to the purchaser or any other parties or properties. It is the sole responsibility of the individual using the products to have proper training and or certification before use of products sold by "Defensive Training Group". By purchasing products from Defensive Training Group LLC, you assume full responsibility for the use of purchased goods or services and any and all damages, injury or death that results from the use or misuse of products offered on this website.
All purchases are processed through Paypal's secure SSL website. You can shop with peace of mind.
Finish-It-Now - Self-Defense System (Combatives)
Home Preparedness Planning
Neighborhood Protection Team Training
Wilderness & Urban Survival Training
Family Evacuation ("Getting Out of Dodge")